This page is for people who use Xolingo on the website or in the Android app.
How to request account deletion
Xolingo does not currently offer a self-service account deletion option in the profile. Send your request to info@xolingo.com or use the contact form. Include the email address or phone number associated with your account and say that you are requesting deletion of your Xolingo account. You do not need to send your password.
You can submit the request without signing in. We may contact you to verify that you control the account before processing it.
What is deleted
When the request is processed, we delete the Xolingo account and the personal profile information associated with it, such as your name, email address, phone number and, if applicable, Google account identifiers or profile image. Account-linked learning data, such as bookmarks, learning progress and activity, is also deleted where it is associated with your account and can be removed with it.
Data that may need to be retained
Some information may need to be retained where required for legal record-keeping, accounting, security, fraud prevention or another legitimate obligation. Any such information is limited to what is necessary and is kept only for the required retention period, after which it is deleted or anonymized.
For questions, contact info@xolingo.com.